Terms & Conditions

You must be over 18 years of age to purchase goods from our website. We reserve the right to request proof of age before fulfilling your order.

1. Introduction

These Terms & Conditions outline how BritishVapes supplies e-cigarettes and related products to you. Please read them carefully before placing an order. They explain:
• Who we are
• How we provide our products
• Your rights and responsibilities
• Our rights and responsibilities
• How to contact us in case of queries or complaints

2. Online Store Terms

By agreeing to our Terms of Service, you confirm that you are at least the legal age of majority in your state or country of residence. If you allow any minors to use this site, you take full responsibility.

You may not use our products for any illegal or unauthorised purpose.
You must not violate any applicable laws, including copyright laws.
You must not transmit viruses, malware, or harmful code.
Breach of these terms may result in immediate termination of services.

3. Contacting Us

Email: info@britishvapes.co.uk
Phone: 0121 628 6879
WhatsApp: 0044 7544 149786

If we need to contact you, we will do so by email, phone, or postal address provided during your order.

4. Ordering

Once accepted, your order will be confirmed by email.

If we cannot accept your order (e.g., product out of stock, incorrect pricing, safety concerns, or age restrictions), you will be informed and not charged.

An order number will be assigned for reference.

We cannot sell certain e-cigarette products to EU residents under the Tobacco Products Directive.

Customers outside the UK are responsible for ensuring products comply with their country’s laws. Customs restrictions or local legislation are the buyer’s responsibility.

We strictly prohibit sales to anyone under 18 years of age. Proof of age may be requested.